Delivery, Packaging & Insurance Fees

Australia and New Zealand

• 1+ items $9.00 AUD

Rest of the World

• 1+ items $14.95 AUD

Common Questions

Q: Can I have my order shipped overnight?

A: All deliveries to Australia are shipped via Express Post.

Q: Do you ship internationally

A: Yes.

Q: How long does delivery usually take in Australia?

A: Deliveries to Queensland take on average: 3 business days to arrive.

• Deliveries to New South Wales take on average: 3 business days to arrive.
• Deliveries to Victoria take on average: 3 business days to arrive.
• Deliveries to ACT take on average: 3 business days to arrive.
• Deliveries to South Australia take on average: 4 business days to arrive.
• Deliveries to Tasmania take on average: 4 business days to arrive.
• Deliveries to Western Australia take on average: 7 business days to arrive.
• Deliveries to Northern Territory take on average: 7 business days to arrive.

Q: Do you deliver to PO Boxes?

A: Yes we deliver to PO Boxes

Q: What happens if I am not home to receive my delivery?

A: If you are not home to receive your delivery, a card will be placed in your letter box advising you to collect your parcel from your local post office.

Delivery

It is your obligation to enter the correct delivery address details at the time of ordering. Should you enter the wrong address, we are not obliged to re-send the order to the correct address at our expense.

We will provide you with an estimated date for delivery of all parcels. While we make every effort to deliver by this time, all dates specified are estimates only. We have aligned ourselves with Australia Post who we believe will always do their best to deliver products by the estimated delivery date.

Please note that if an item has been lost in transit, we will not despatch a replacement item immediately. Replacement items will be despatched according to our discretion.

Without limiting the operation of any other Terms and Conditions herein, we will not accept liability for any loss or damage arising from a late delivery.

Without limiting the operation of any other Terms and Conditions herein, you agree that late delivery does not constitute a failure of our agreement, and does not entitle you to cancellation of an order.

Without limiting the operation of any other Terms and Conditions herein, we will not accept liability for any loss or damage arising from items lost, stolen or damaged after delivery has taken place.

Returns and Exchanges

We will not exchange or refund goods unless they were damaged or faulty when purchased.

No returns will be accepted without an RA Number.

Goods Damaged or Faulty on Delivery

Except where required by law, you must return damaged goods within 14 days of receipt. If a product is later deemed to be faulty, normal warranty conditions for that product apply.

In the event that you receive a defective or damaged product, we will refund the original product price and delivery via the original method of payment. Alternatively, if you request a replacement, we will dispatch your replacement item (subject to availability) once we receive the return, at our cost.

Please note that all products that are found to be non-defective will incur the delivery costs of returning the item to us.

Please allow up to 14 days for refunds to be processed upon our receipt of goods.