We are committed to your privacy

This business fully support and abide by The Privacy Act (1988) and the, Privacy amendment (2000).

The privacy of individuals is of the utmost importance to us. The cornerstone of the business relies on high quality, highly relevant customer and prospect data for effective communications on behalf of us and our clients. This means that a commitment to data quality, accuracy, and secure and respectful handling is critical to the organization.

Practices

We work hand in hand with its clients to ensure privacy practices are upheld in respect to collection, usage, disclosure and storage of an individual’s personal information.

From the point that personal information is collected and handled by us, we maintain the following practices:

Collection

All information is collected with the utmost respect for the individual, ensuring fair, transparent, unintrusive and lawful collection at all times.

Only information, which is necessary for the provision of a service, supply of a product, customisation of offers, products, services, or communications, is collected. All other information requested is optional and provided at the discretion of the individual.

When data is collected and the collection statement made via the Internet e-mail or phone, explicit consent for usage and disclosure is required (opt-in).

When data is collected and the collection statement made in writing – via mail, print advertising, or brochure, implied consent for usage and disclosure is acceptable opt-out option provided). The opt-out option will always be clear and obvious.

A collection statement is always made at the point of collection (where new, additional data is being collected), or soon afterwards if written communication/fulfilment follows.

Use and Disclosure

Following consent, when contact is made for any purpose other than a primary or related purpose, an individual is given the opportunity to change their preference for the way their data is used and disclosed.

Generally, we will not use or disclose personal information other than for the primary or related purpose unless the individual provides consent.

If it is not practicable to gain consent, when the first contact is made, an individual is given the opportunity to change their preference for the way their data is used and disclosed.

Sensitive information (such as race, religion, health information, etc) will only be used or disclosed with express permission from the individual.

We will not use or disclose data without authorisation from the respective client.

Data Quality

We will take reasonable steps to ensure that the data it uses is accurate, complete and up-to-date.

Appropriate quality checks will take place before data is used – the check will be dependent upon the sensitivity or critical nature of the data and the client’s requirements.

Security

Our Network procedures and systems security are protected by firewalls, virus protection and secure procedures.

All transfer and delivery of data is handled securely, using password protection and/or encryption for sensitive or transactional information.

Data is accessed and handled only by authorised users for authorised purposes.

At the completion of a project, a client’s data will be returned, destroyed, de-identified or securely stored under a client’s instruction.

All physical records of an individual’s information (i.e. response coupons) are securely stored with restricted access to authorised individuals only.

All of our employees sign a Confidentiality agreement with respect to the company’s and client information

Openness

A process will be followed on a client-by-client basis to either directly, or via the client, make known the type of information held, how it was collected, the purpose of holding it and how it is used.

Access and Correction

Where the client holds the master file of a customer record, any request for access or correction is forwarded to the client for handling, unless the client requests an alternative process.

Where we holds the master file; we will provide individuals with access upon request. This will be handled immediately if the request is simple, more complex requests will be required in writing and a charge may be imposed on the individual.

We will not adopt a commonwealth identifier (eg Medicare or Pension numbers), as a reference to identify an individual.

Anonymity

We will give individuals the opportunity to remain anonymous where it is practicable, or lawful to do so.

Transborder data flows

We will only transfer personal information outside of Australia, if similar privacy legislation to Australia’s or a statutory agreement is in place